WE LOVE HEARING FROM YOU

EMAIL US AT HELLO@FINALLYGINGER.COM


 

FREQUENTLY ASKED QUESTIONS

 
 
 

What is the shelf life of your cookies? 

we do not use any preservatives in our products so our sweets should be consumed soon after the plastic seal on the cookie package is opened. 

Where do you do your baking? 

we bake our cookies in a licensed commercial kitchen in downtown, Cleveland, Ohio. 

I have a nut allergy. Are you products prepared in a facility that handles nuts? 

yes, all of our products, even if they do not include nuts, are prepared in a facility that may be in contact with wheat (gluten), milk, eggs, soy peanuts, tree nuts, seeds, and chocolate. 

When will my order ship?

our cookies are made to order. We bake Monday-Wednesday. orders are placed from Thursday-Sunday will be baked the following Monday. orders ship typically within 3-5 business days. if you have a specific date please contact us at hello@finallyginger.com and we would be happy to make special shipping arrangements. 

DO YOU SHIP INTERNATIONAL?

unfortunately, due to cost and length of shipping time, we cannot ship outside the US.

DO YOU DO CORPORATE GIFTS AND/OR PACKAGE FOR SPECIAL EVENTS? 

yes our cookies make great corporate gifts and treats for special events! please call us at (216) 309-0260 or email us at hello@finallyginger.com to order in bulk for a corporate event, a large party, a long gift list, or to customize something special.

CAN I INCLUDE A GIFT CARD WITH MY ORDER? 

of course! just let us know what you'd like to say and leave us a message in the "comments, special instructions or gift messages" box at checkout and we'll be sure to include it in your package. 

 

Interested in reselling Finally Ginger Cookies in your cafe? or store? 

wholesale is available. please email us at hello@finallyginger.com

subject "wholesale" for pricing.